diamond exchange
diamond exchange
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This app is available for your device
diamond exchange
This app is available for your device
Contact
+91 3589075187
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange?
To log in, open the app and enter your registered mobile number to receive an OTP, which you'll need to verify. This will securely authenticate you, eliminating the need for a password or email login. Once verified, you can easily access the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for the OTP to be sent. If the OTP doesn't arrive within the allotted time, you can seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number associated with your account. If the number has changed, send your updated KYC (Know Your Customer) details to the customer support via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version and reinstall it. This should allow you to log in and access the updated app easily.
Q1: What is the minimum withdrawal amount in the diamond exchange?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming activities, not bonus rewards. This means that users can only withdraw the money they have won or earned from participating in games, not the bonus credits they may have received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit your KYC details in the app, which includes saving your Aadhaar card, UPI, and all relevant bank details. This information is required to verify your identity and facilitate the process. Please ensure all necessary details are accurately filled and saved in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a relatively quick process, taking 30 minutes to 3 hours to complete. However, occasional delays with payments can push the wait time to up to 24 hours. This delay may be frustrating, but it's essential to note that the cause lies in the payment processing rather than the app's services.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone. It can be withdrawn after earning a balance from playing games with the bonus amount.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot the issue, check your transaction history in the settings section. If your withdrawal request is showing as failed, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact the care centre for assistance.
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